Dear Family Member:

We are writing to give you an update on the situation at our facility as it relates to COVID-19.

As you know, our first resident case was identified in late March. From the beginning we have worked with the Chicago Health Department. We continue to follow all guidance from the County, Illinois Department of Public Health, CDC and CMS.

We also notified you by phone of our partnership with Swedish Covenant Hospital and that we are assisting them if one of their patients is stable, but not ready to return home. As of this morn- ing, we have eight positive resident cases in-house and are closely monitoring six other residents who are showing symptoms and have been tested. Our Team 3 unit has been physically altered to enclose it and any positive residents are moved to this unit.

We have had staff members test positive as well. At this time, some of our employees have been able to return to work following treatment and/or quarantine in accordance with CDC recommendations, while others remain under isolation at home.

We continue to closely monitor all of our residents’ and patients’ vital signs each shift so that we can identify any changes in condition quickly. All employees are screened at the beginning of their shift and mid-shift for any symptoms, including fever. Any employee found to be symptomatic is sent home. Let me assure you that we have adequate numbers of PPE and that it being used by all employees in accordance with CDC recommendations.

As stated in previous correspondence, we will contact the responsible party of any resident who has any change in condition, including COVID-19 symptom. Weekly updates will be available on our website at each Friday. We would like to compile a list of e-mail addresses that can be used for faster communication as well. Please send an e-mail to and include your family member’s name, your name and your e-mail address.

We will continue our fight against COVID-19. We thank you for your continued support and understanding during this very challenging time. Please know that our top priority is the safety of our residents, patients and staff. Please keep yourself safe during this time and know that your loved one is in good hands.

Cecilia Ancona